THE 13 BEHAVIORS OF A HIGH TRUST LEADER - Stephen M. R. Covey
1. Talk Straight
Be honest. Tell the truth. Let people know where you stand. Use simple language. Call things what they are. Demonstrate integrity. Don’t manipulate
people nor distort facts. Don’t spin the truth. Don’t leave false impressions.
2. Demonstrate Concern
Genuinely care for others. Show you care. Respect the dignity of every person and every role. Treat everyone with respect, especially those who can’t
do anything for you. Show kindness in the little things. Don’t fake caring.
Don’t attempt to be “efficient” with people.
3. Create Transparency
Tell the truth in a way people can verify. Get real and genuine. Be open and
authentic. Err on the side of disclosure. Operate on the premise of, “What you
see is what you get.” Don’t have hidden agendas. Don’t hide information.
4. Right Wrongs
Make things right when you’re wrong. Apologize quickly. Make restitution
where possible. Practice “service recoveries.” Demonstrate personal humility. Don’t cover things up. Don’t let personal pride get in the way of doing
the right thing.
5. Show Loyalty
Give credit to others. Speak about people as if they were present. Represent
others who aren’t there to speak for themselves. Don’t badmouth others behind their backs. Don’t disclose others’ private information.
6. Deliver Results
Establish a track record of results. Get the right things done. Make things
happen. Accomplish what you’re hired to do. Be on time and within budget.
Don’t overpromise and underdeliver. Don’t make excuses for not delivering.
7. Get Better
Continuously improve. Increase your capabilities. Be a constant learner.
Develop feedback systems - both formal and informal. Act upon the feedback
you receive. Thank people for feedback. Don’t consider yourself above feedback. Don’t assume your knowledge and skills will be sufficient for tomorrow’s challenges.
8. Confront Reality
Take issues head on, even the “undiscussables.” Address the tough stuff
directly. Acknowledge the unsaid. Lead out courageously in conversation.
Don’t skirt the real issues. Don’t bury your head in the sand. Confront the
reality, not the person.
9. Clarify Expectations
Disclose and reveal expectations. Discuss them. Validate them. Renegotiate
them if needed and possible. Don’t violate expectations. Don’t assume that
expectations are clear or shared.
10. Practice Accountability
Hold yourself accountable. Hold others accountable. Take responsibility
for results. Be clear on how you’ll communicate how you’re doing - and how
others are doing. Don’t avoid or shirk responsibility. Don’t blame others or
point fingers when things go wrong.
11. Listen First
Listen before you speak. Understand. Diagnose. Listen with your ears...
and your eyes and heart. Find out what the most important behaviors are
to the people you’re working with. Don’t assume you know what matters
most to others. Don’t presume you have all the answers - or all the questions.
12. Keep Commitments
Say what you’re going to do. Then do what you say you’re going to do.
Make commitments carefully and keep them at all costs. Keep commitments
the symbol of your honor. Don’t break confidences. Don’t attempt to “PR”
your way out of a commitment you’ve broken.
13. Extend Trust
Demonstrate a propensity to trust. Extend trust abundantly to those who
have earned your trust. Extend trust conditionally to those who are earning
your trust. Learn how to appropriately extend trust to others based on the
situation, risk, and credibility of the people involved. Don’t withhold trust
because there is risk involved.
http://www.amazon.ca/SPEED-Trust-Thing-Changes-Everything/dp/1416549005/ref=sr_1_1?s=books&ie=UTF8&qid=1345618380&sr=1-1
pdf of the 13 behaviours
http://www.coveylink.com/documents/13-Behaviors-Handout-CoveyLink.pdf
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