Compiled by Bruce and Dana Brown
1. Keeps calm under pressure
2. Clearly explains missions, standards, and priorities
3. Can make the tough, sound decisions on time
4. Sees the big picture; provides context and perspectives
5. Adapts quickly to new situations and requirements
6. Can handle bad news
7. Gets out of the headquarters and visits the troops
8. Know how to delegate and does not micromanage
9. Sets a high ethical tone and demands honest reporting
10. Builds and supports teamwork within staff and team members
11. Is positive, encouraging and realistically optimistic
12. Sets high standards without a "zero defects" mentality
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